MS 2261: Supporting Users Running the Microsoft Windows XP Operating System

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Description:	This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.
Prerequisites:	Before attending this course, students must have:  Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP and basic understanding of Microsoft Office.  Basic understanding of core operating system technologies including installation and configuration.  A basic understanding of hardware components, major desktop components and interfaces, and TCP/IP settings.  How to use command-line utilities to manage the operating system.  A basic understanding of technologies that are available for establishing Internet connectivity.
Length:	Three days

Module 1: Introduction to Supporting Users
• Tools for Troubleshooting Windows Desktop Operating Systems

Module 2: Resolving Installation Issues
• Preparing for Installation
• Preparing the Hard Disk for Installation
• How the Installation Process Works
• Troubleshooting an Attended Installation

Troubleshooting an Upgrade
• Troubleshooting an Unattended Installation
• Troubleshooting the Boot Process

Module 3: Resolving Desktop Management Issues
• Troubleshooting Logon
• Troubleshooting User Configuration
• Troubleshooting Multilingual Configuration
• Troubleshooting Security and Local Policy Settings
• Troubleshooting System Performance
• Resolving Desktop Management Issues

Module 4: Resolving File and Folder Issues
• Managing Files and Folders
• Troubleshooting Access to Files and Folders
• Troubleshooting Access to Shared Files and Folders
• Troubleshooting Access to Offline Files

Module 5: Resolving Hardware Issues
• Managing Drivers
• Troubleshooting Storage Devices
• Troubleshooting Display Devices
• Troubleshooting Import and Output (I/O) Devices
• Troubleshooting Advanced Configuration and Power Interface (ACPI)

Module 6: Resolving Print Issues
• Installing Local and Network Printers
• Troubleshooting Printer Drivers
• Troubleshooting Printers and Print Jobs
• Auditing Printers

Module 7: Resolving Network Connectivity Issues
• Applying the OSI Model
• Managing Computer Addressing
• Managing Name Resolution
• Troubleshooting Remote Connection Issues