MS 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

« back to previous page

Description:	This two-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.
Prerequisites:	Before attending this course, students must have:  Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System  Experience using Microsoft Office as a general user.  Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
Length:	Two days

Module 1: Introduction to Troubleshooting Applications
• Overview of Desktop Application Support
• Overview of the Windows System Architecture
• Overview of Application Installation

Module 2: Introduction to Troubleshooting Applications
• Troubleshooting MS-DOS-Based Win 16 Applications
• Troubleshooting Win32 Applications
• Troubleshooting Application Compatibility Issues
• Troubleshooting Security Issues Related to Applications

Module 3: Supporting Microsoft Internet Explorer
• Configuring General Settings
• Configuring Security and Privacy Settings
• Configuring Content Settings
• Configuring Connectivity Settings
• Configuring Program and Advanced Settings
• Configuring Internet Explorer

Module 4: Supporting Outlook Express
• Configuring Outlook Express for Email
• Managing Outlook Express Data
• Configuring Outlook Express for Newsgroups

Module 5: Supporting Microsoft Office
• Introduction to Supporting Microsoft Office
• Supporting Office Installation
• Supporting an Upgrade
• Managing Office Security and Recoverability
• Managing Office Language Features

Module 6: Supporting Microsoft Outlook
• Configuring Outlook
• Managing Outlook Data
• Troubleshooting Outlook