Description: Students will create e-mail accounts and send e-mail messages using several techniques. They will also learn how to manage e-mail messages, contacts, tasks, and meeting requests. Finally, students will customize Outlook for maximum efficiency.
Days: 1
Prerequisites: Windows XP: Basic or equivalent experience
Unit 1: Getting started
Topic A: The program window
· Exploring the Outlook window
· Examining the Navigation pane
· Accessing folders
· Using the Advanced toolbar
· Using the Reading pane
· Using the To-Do bar
Topic B: Outlook Today
· Accessing folders from Outlook Today
· Customizing Outlook Today
Topic C: Getting help
· Using the Type a question for help box
· Using the Microsoft Office Outlook Help window
Unit 2: E-mail
Topic A: E-mail accounts
· Configuring an Outlook Anywhere connection
· Configuring a Hotmail account
· Configuring a POP3 account
Topic B: Reading e-mail messages
· Exploring the Inbox
· Previewing and reading a message
Topic C: Creating and sending e-mail messages
· Creating and sending a message
· Working with automation features
· Formatting a message
· Checking a message’s spelling
Topic D: Working with messages
· Replying to a message
· Forwarding a message
· Resending a message
· Saving a message as a file
· Deleting and restoring a message
Topic E: Attachments
· Sending and forwarding attachments
· Compressing large image attachments
· Previewing and saving an attachment
Unit 3: E-mail management
Topic A: Message options
· Defining delivery options
· Specifying a delayed e-mail delivery
· Specifying an e-mail reply address
· Flagging an e-mail message
· Using delivery and read receipts
Topic B: E-mail security
· Discussing restricted messages
· Digitally signing a message
· Sending an encrypted message
Topic C: Junk e-mail
· Adding senders to the Blocked Senders lists
· Marking a message as not junk
· Adding senders to the Safe Senders list
· Changing junk e-mail options
Topic D: Search folders
· Setting up a Search folder
· Using a Search folder
Topic E: Printing messages
· Customizing page setup for printing
· Printing a message
Unit 4: Contact management
Topic A: Managing contacts
· Exploring the Contacts folder
· Adding a new contact
· Modifying a contact
· Attaching items to a contact
· Adding a contact from the same company
· Sending and saving contacts
· Viewing your contacts
Topic B: Distribution lists
· Creating and using a distribution list
· Modifying a distribution list
Topic C: Electronic business cards
· Creating an electronic business card
· Editing an electronic business card
· Formatting an electronic business card
· Sending an electronic business card
· Creating a contact from an electronic business card
Unit 5: Tasks
Topic A: Working with tasks
· Exploring the Tasks folder and the To-Do bar
· Creating and deleting tasks
· Editing a task
· Adding a recurring task
· Marking a task as completed
· Attaching a task to a message
· Viewing tasks
Topic B: Managing tasks
· Assigning a task
· Accepting and declining a task request
· Sending a task status report
· Tracking an assigned task
Unit 6: Appointments and events
Topic A: Creating and sending appointments
· Exploring the Calendar
· Setting up an appointment
· Adding a recurring appointment
· Inserting an appointment into a message
Topic B: Modifying appointments
· Editing an appointment’s text
· Modifying a recurring appointment
· Deleting and restoring an appointment
Topic C: Calendar views
· Exploring Day and Week views
· Exploring Month view
· Changing the work day times
· Displaying multiple time zones
· Changing your time zone
Topic D: Events
· Adding a multi-day event
· Adding an annual event
· Adding holidays to the calendar
Unit 7: Meeting requests and responses
Topic A: Meeting requests
· Planning a meeting
· Creating and sending a meeting request
· Adding a recurring meeting
· Modifying a recurring meeting
Topic B: Meeting request responses
· Reading and accepting a meeting request
· Receiving a New Time Proposed message
· Declining a meeting request
Topic C: Managing meeting responses
· Reviewing meeting responses
· Updating a meeting
· Adding meeting attendees
· Canceling a meeting