Unit I. Overview

A. Responsibilities

·         Business/technical liaison

·         Requirements

·         Facilitation

·         Decision-making

·         Issues management

·         QA

B. Communications

·         Why critical

·         Errors, myths, and process

·         Using verbal, nonverbal, and written communications

·         Documentation issues

·         Noise, Blockers, and Filters

C. Information distribution

·         What happens in the absence of good information

·         Meetings – Joy and Concern

·         Presentations

·         The 11-second rule

D. Communications styles

·         BEST

·         Assessing your own communications approach

E.Documentation strategy

Uint II. Requirements Gathering

A. Levels of requirements on a project

·         Relative costs of defect repair

·         The Requirements Process

·         Levels of Requirements

·         Specifying Requirements

B.Techniques for gathering requirements

·         Interviewing

·         Prototyping

·         Use Cases

·         Collaborative Workshops

·         Work Breakdown Structure

·         Business Process Analysis

C. Ranking requirements

D. Use Cases

Unit III. Modeling

A. Diagrams

B. Modeling

C. Business Process Analysis

·         Workflow Mapping

·         Swim Lanes

·         When use BPA vs. Use Cases

D. Business Process Improvements (BPI)

E. Business Process Reengineering (BPR)

·         10 Key mistakes and how to avoid them

·         As-is Process

·         Identifying weak areas

·         To-be

·         Gap Analysis

·         The Relation of BPR to IT

·         Requirements Validation

F. Data Modeling

·         Fundamentals

·         Entity Relationship Diagrams

·         Many-to-Many Relationships

·         OOA/OOD

Unit IV. Fundamentals of Testing

A. Testing strategy

·         Customer satisfaction

·         Prevention over Inspection

·         Management responsibility

·         Processes within phases

B. Ensure project quality and quality of the product

·         Unit Testing

·         Regression/Integrated Testing

·         User Acceptance Testing

C. Test scripts

Unit V. Templates

A. Software/Product Requirements Outline

B. Use Case Template

C. Test Plan Template

Practical Application Sessions

·         Determine your own Communication Style

·         Interview a project sponsor

·         Develop Use Cases and a Use Case Diagram

·         Gather requirements while developing a Work Breakdown

      Structure

·         Create a Business Process model

·         Design and facilitate a Requirements-Gathering session

·         Develop a high-level Requirements Document

·         Develop an Entity Relationship Diagram

·         Create a Project Test Plan