Unit 1: Getting started with PC hardware support

·         Topic A: Computer components overview

·         Topic B: Hardware, software, and firmware

·         Topic C: Troubleshooting models

Unit 2: Operating systems

·         Topic A: Operating system fundamentals

·         Topic B: Directory and file management

Unit 3: Electricity and power supplies

·         Topic A: Electrical safety

·         Topic B: Power supplies

·         Topic C: Power supply troubleshooting

Unit 4: CPUs and motherboards

·         Topic A: Central processing units (CPUs)

·         Topic B: Packaging, slots, and cooling techniques

·         Topic C: Motherboards and system cases

·         Topic D: Motherboard troubleshooting

Unit 5: Basic Input/Output System

·         Topic A: BIOS and CMOS

·         Topic B: The POST process

·         Topic C: BIOS and POST troubleshooting

Unit 6: Memory systems

·         Topic A: Memory

·         Topic B: Memory packaging

·         Topic C: Memory troubleshooting

Unit 7: Bus structures

·         Topic A: Buses

·         Topic B: Host system interaction

·         Topic C: The PCI bus

·         Topic D: Video buses

Unit 8: Expansion cards

·         Topic A: Drive adapters

·         Topic B: Video cards

·         Topic C: Sound cards

·         Topic D: Internal modems

·         Topic E: Expansion card troubleshooting

Unit 9: Ports, connectors, and cables

·         Topic A: Serial and parallel ports, cables, and connectors

·         Topic B: Keyboards, mice, and pointing devices

·         Topic C: USB ports, cables, and connectors

·         Topic D: FireWire ports, cables, and connectors

·         Topic E: Infrared and Bluetooth wireless ports

·         Topic F: Multimedia ports, cables, and connectors

·         Topic G: Port, cable, and connector troubleshooting

Unit 10: Data storage devices

·         Topic A: Hard drives

·         Topic B: Optical drives

·         Topic C: Removable storage devices

·         Topic D: Storage device troubleshooting

Unit 11: Video and multimedia input/output devices

·         Topic A: Cathode ray terminals

·         Topic B: LCDs and other video technologies

·         Topic C: Sound input and output devices

·         Topic D: Scanners and cameras

Unit 12: Printers

·         Topic A: Dot matrix printers

·         Topic B: Inkjet and related printer technologies

·         Topic C: Laser printers

·         Topic D: Other types of printers

Unit 13: Portable computers and devices

·         Topic A: Notebook computers

·         Topic B: Handheld computers

Unit 14: Monitoring and management

·         Topic A: System monitoring

·         Topic B: System management

Unit 15: Operating system troubleshooting

·         Topic A: The Windows boot process

·         Topic B: System troubleshooting

Unit 16: Connecting computers

·         Topic A: Networking concepts

·         Topic B: Wired network connections

·         Topic C: Wireless network connections

·         Topic D: Network architectures

Unit 17: Networking computers

·         Topic A: Network communications

·         Topic B: Addressing

·         Topic C: Internet connections

·         Topic D: Network installation

·         Topic E: Network troubleshooting

Unit 18: Security

·         Topic A: Operating system security

·         Topic B: Security hardware

·         Topic C: The human aspects of security

Unit 19: Windows installation and upgrades

·         Topic A: Installation

·         Topic B: Upgrades

Unit 20: Safety

·         Topic A: Safety and hazards

·         Topic B: Safe work practices

·         Topic C: Disposing of computer equipment

Unit 21: Troubleshooting and maintaining a PC

·         Topic A: Professionalism and customer satisfaction

·         Topic B: Tools and software

·         Topic C: Preventative hardware maintenance