ITIL V3 Orientation - Executive Overview

Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information

Course Description

This 1 day hands on training course is an inexpensive and effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.

"Exploring IT Service Management" discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the IT Service Management process objectives, activities, relationships, benefits and critical success factors.

Course Outline

Curriculum:	Duration:
Curriculum:		1 day
ITSM Concepts		X
ITIL V3 Concepts		X
Service Strategy		X
Service Design		X
Service Transition		X
Service Operations		X
Service Improvement		X

Who Should Attend

Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.

Prerequisites

None.

Exam

None.

Reference Material

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

This course is presented on behalf of CompuWorks by ITSM Solutions LLC who is a CSME-Accredited Training Provider.

Price: $495
Group Rate: $4,995
(Up to 15)

CompuWorks is Boston's leading independent training and IT services company. Since 1987, CompuWorks has been creating successful training programs for some of the largest organizations in Boston and all of New England. Our award winning classroom and vbook training covers everything from Microsoft Office, Server 2008, Exchange 2010, and SharePoint 2010to SQL 2008, Dynamics, Hyper-V Virtualization, and .NET. CompuWorks specializes in consultative training and can help your company develop a training program that fits your exact business needs. While known as Boston’s top technical and Microsoft Office training company, we also provide instructor led training in vBooks,VMware, CompTIA, Linux, Google Apps, Oracle, Adobe, ASL, Project Management, custom applications and more. All of our classroom training can be done at your location or we can train you at our state-of–the-art Boston training facility, the Boston Training Center.

CompuWorks can also assist your team with roll outs of new technology including deployment, creating the training path, developing the curriculum, and training your end users or we can be your complete outsourced training department solution and take all the work out of your hands. Check out our vbooks for the new elearning.

CompuWorks is proud to be both SOMWBA-certified as a woman-owned business and a Microsoft Gold Certified Partner with competencies in Information Worker Solutions & Learning Solutions. CompuWorks recently was named to the list of top 100 woman-owned businesses in Massachusetts by the prestigious Commonwealth Institute. The Boston Business Journal ranks CompuWorks as the largest independently owned training company in the region and Diversity Business ranks CompuWorks in the Top 50 Diversity businesses in Massachusetts.

ITIL V3 Orientation - Executive Overview

Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information

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ITIL V3 Orientation - Executive Overview

**Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information**

Register for Classes

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Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information