Service Capability - Operational Support & Analysis (OSA)
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Course Description:
This 5 day program leads to a Certificate in ITIL V3 Service Capability Management - Operational Support and Analysis. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.
Who Should Attend:
The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle.
Curriculum:
Event Management
Incident Management
Request Fulfillment
Problem Management
Access Managment
Service Desk
Technical Management
IT Operations Management
Application Management
Prerequisites:
ITIL V3 Foundations
Professional Development Untis
ll earn 30 contact hours or PDUs upon completion of this course.
Group Rate:
(Up to 16)
