Service Capability - Service Offerings & Agreements (SOA)
**Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information**
Course Description:
This 5 day program leads to a Certificate in ITIL Service Capability Management - Service Offerings & Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.
Who Should Attend:
The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle.
Curriculum:
Service Portfolio Management
Service Level Management
Service Catalogue Management
Demand Management
Supplier Management
Financial Management
Prerequisites:
ITIL Foundations
Professional Development Units:
You will earn 30 contact hours or PDUs upon completion of this course.
Sorry, there are no upcoming classes. Feel free to contact us if you're interested in us putting a class together.
