Service Lifecycle - Continual Service Improvement (CSI)
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Course Description:
This 3 day program leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Continual Service Improvement domain of the ITIL® Service Lifecycle.
Who Should Attend:
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.
Curriculum:
Inroduction to Continual Service Improvment
Continual Service Improvement Principles
Continual Service Improvment Process
Continual Service Improvements Methods and Techniques
Continual Service Improvment technology related activities
Organization and technology for Continual Service Improvement
Understanding Implementation approaches, Challanges, Critical success factors and Risks
Prerequsites:
ITIL V3 Foundations
Professional Development Units:
You will earn 18 contact hours or PDUs upon completion of this course.
Group Rate:
(Up to 16)
