Service Lifecycle - Design
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Course Description:
This 3 day program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Design domain of the ITIL® Service Lifecycle.
Who Should Attend:
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.
Curriculum:
Leading discussions on Service Strategy
Defining services and market spaces
Conducting strategic analysis
Applying Financial Management
Managing demand
Driving strategy through the Service Lifecycle
Understanding Critical success factors and risks
Prerequisites:
ITIL V3 Foundations
Professional Development:
You will earn 18 contact hours or PDUs upon completion of this course.
Group Rate:
(Up to 16)
