Service Lifecycle - Design
**Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information**
Course Description:
This 3 day program leads to a Certificate in ITIL Service Lifecycle Management - Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Design domain of the ITIL® Service Lifecycle.
Who Should Attend:
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.
Curriculum:
Leading discussions on Service Strategy
Defining services and market spaces
Conducting strategic analysis
Applying Financial Management
Managing demand
Driving strategy through the Service Lifecycle
Understanding Critical success factors and risks
Prerequisites:
ITIL Foundations
Professional Development:
You will earn 18 contact hours or PDUs upon completion of this course.
Sorry, there are no upcoming classes. Feel free to contact us if you're interested in us putting a class together.
