Service Lifecycle - Operation
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Course Desciption:
This 3 day program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle.
Who Should Attend:
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.
Curriculum:
Introduction to Service Operation
Service Operations Principles
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation: Functions
Techology Considerations
Implmentation Considerations
Prerequisites:
ITIL V3 Foundations
Professional Development Units:
You will earn 18 contact hours or PDUs upon completion of this course.
Group Rate:
(Up to 16)
