Service Lifecycle - Operation
**Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information**
Course Desciption:
This 3 day program leads to a Certificate in ITIL Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle.
Who Should Attend:
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.
Curriculum:
Introduction to Service Operation
Service Operations Principles
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation: Functions
Techology Considerations
Implmentation Considerations
Prerequisites:
ITIL Foundations
Professional Development Units:
You will earn 18 contact hours or PDUs upon completion of this course.
Sorry, there are no upcoming classes. Feel free to contact us if you're interested in us putting a class together.


