Service Lifecycle - Operation

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Course Desciption:

This 3 day program leads to a Certificate in ITIL Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle. 

Who Should Attend:

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

Curriculum:

Introduction to Service Operation

Service Operations Principles

Service Operation Processes

Common Service Operation Activities

Organizing Service  Operation: Functions

Techology Considerations

Implmentation Considerations

Prerequisites:

ITIL Foundations

Professional Development Units:

You will earn 18 contact hours or PDUs upon completion of this course.

Sorry, there are no upcoming classes. Feel free to contact us if you're interested in us putting a class together.




Price: $2,295