ITIL Certification - Foundation Bridge

Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information

Course Description

This 2 day hands on certification training program enables ITIL certified students to upgrade their Foundation certification to the latest version of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Delivered over two days the course features lectures, discussion, case study team exercises and quizzes. It culminates with an optional, one-hour certification examination.

Course Outline

Continual Service Improvement
Review, Audit, and Metrics through the Continual Service Improvement; New/changed concepts and new definitions and terms

Service Operation
Incident, Problem, Event, and Access Management, Request Fulfillment and the Service Desk

Service Transition
Best Practices in Release Management, Change Management, Program/Project Risk Management, Service Asset and Configuration Management, CMS, DML and the Spares Store

Service Strategy
Service Economics, ROI, Service Portfolio Management, and Demand Management

Service Design
Service Catalog Management, SLM, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management

Who Should Attend

Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Prerequisites

All students will be required to submit a copy of their Foundation certification prior to attending the class.

Exam

An optional, twenty question, 1-hour closed book multiple choice examination can be administered by an independent proctor at the end of the course. Certification is through the Information Systems Examination Board (ISEB).

Reference Material

The student workbook and other ITSM-related study material and mentoring sessions are available for purchase prior to, or during, the class.

This course is presented on behalf of CompuWorks by ITSM Solutions LLC who is a CSME-Accredited Training Provider.

Sorry, there are no upcoming classes. Feel free to contact us if you're interested in us putting a class together.

Price: $995

CompuWorks is Boston's leading independent training and IT services company. Since 1987, CompuWorks has been creating successful training programs for some of the largest organizations in Boston and all of New England. Our award winning classroom and vbook training covers everything from Microsoft Office, Server 2008, Exchange 2010, and SharePoint 2010 to SQL 2012, Dynamics, Hyper-V Virtualization, and .NET. CompuWorks specializes in consultative training and can help your company develop a training program that fits your exact business needs. While known as Boston’s top technical and Microsoft Office training company, we also provide instructor led training in vBooks,VMware, CompTIA, Linux, Google Apps, Oracle, Adobe, ASL, Project Management, custom applications and more. All of our classroom training can be done at your location or we can train you at our state-of–the-art Boston training facility, the Boston Training Center.

CompuWorks can also assist your team with roll outs of new technology including deployment, creating the training path, developing the curriculum, and training your end users or we can be your complete outsourced training department solution and take all the work out of your hands. Check out our vbooks for the new elearning.

CompuWorks is proud to be both certified as a woman-owned business and a Microsoft Certified Learning Partner. CompuWorks was named to the list of top 100 woman-owned businesses in Massachusetts by the prestigious Commonwealth Institute. The Boston Business Journal ranks CompuWorks as the largest independently owned training company in the region and Diversity Business ranks CompuWorks in the Top 50 Diversity businesses in Massachusetts. We are also one of the three State Approved Vendors for the Required MA Food Allergen Training.

ITIL Certification - Foundation Bridge

Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information

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ITIL Certification - Foundation Bridge

**Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information**

Register for Classes

Also from CompuWorks

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Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information