MS 2262 Supporting Users Running Applications on Microsoft Windows XP

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Description:     This two-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.
 
Days:                2
 
Prerequisites:   Before attending this course, students must have:
Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems
Experience using Microsoft Office as a general user.
Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
 
Audience:         This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
 
Microsoft Certification
Exams:
This course will help the student prepare for the following Microsoft Certified Professional exam:
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
 
 


Module 1: Introduction to Supporting Users Running Applications on Windows XP
After completing this module, students will be able to explain how to use troubleshooting guidelines and tools to support users running applications on Windows desktops.
Lessons
·         Overview of Desktop Application Support
·         The Windows System Architecture and Desktop Application Support
·         Troubleshooting Application Installation Issues
Module 2: Troubleshooting Desktop Application Support Issues
After completing this module, students will be able to troubleshoot application compatibility issues and security issues related to applications on client computers that run Windows XP.
Lessons
·         Troubleshooting Win32 applications
·         Troubleshooting security issues related to applications
·         Troubleshooting application compatibility issues
·         Troubleshooting MS-DOS-based and Win16 applications
Lab: Troubleshooting Desktop Application Support Issues
Module 3: Troubleshooting Issues Related to Internet Explorer
After completing this module, students will be able to support Microsoft Internet Explorer.
Lessons
·         Configuring and Troubleshooting General Settings
·         Configuring and Troubleshooting Security and Privacy Settings
·         Configuring and Troubleshooting Content Settings
·         Configuring and Troubleshooting Connectivity Settings
·         Configuring and Troubleshooting Program Settings
·         Customizing Internet Explorer
Lab: Troubleshooting Issues Related to Internet Explorer
Module 4: Troubleshooting Issues Related to Outlook
After completing this module, students will be able to troubleshoot issues related Outlook.
Lessons
·         Configuring Outlook to Use Exchange Server
·         Configuring Outlook Data
·         Configuring Outlook for Internet E-Mail
·         Troubleshooting Outlook
Lab: Troubleshoot Issues Related to Outlook
Module 5: Troubleshooting Issues Related to Office
After completing this module, students will be able to support Microsoft Office.
Lessons
·         Configuring and Troubleshooting an Office Installation
·         Configuring Office Security
·         Configuring Office Recoverability
·         Configuring Office Language Features
Lab: Configuring Issues Related to Office
Module 6: Troubleshooting Issues Related to Outlook Express
After completing this module, students will be able to support Microsoft Outlook Express.
Lessons
·         Configuring Outlook Express for E-Mail
·         Importing and Exporting Outlook Express Data
·         Configuring Outlook Express for Newsgroups
Lab: Troubleshooting Issues Related to Outlook Express
Aug 10, 2010 - Aug 11, 2010
Sep 20, 2010 - Sep 21, 2010
Oct 06, 2010 - Oct 07, 2010
Nov 29, 2010 - Nov 30, 2010



Price: $995
Group Rate: $4,395
(Up to 12)