Handling Difficult People and Situations

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Description: The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward. Table Of Contents: Part 1: The Difficult People in Your Life The Difficult Person in Your Life Personality Profiles of Difficult People Part Summary Part 2: How You See and Hear Difficult People How I Contribute to the Problem Beliefs Values Preferences/World View Part Summary Part 3: The Power of a Difficult Person Degrees of Difficulty Favorite Difficult Person First Response Getting Past the First Response Go, No Go Part Summary Part 4: Making a Plan and Finding the Words Planning to Deal with Difficult People Strategies for Dealing with Different Types Part Summary Part 5: Leading a Difficult Customer to a Better Outcome The LEAD Model Listen Explore Attend Deliver a Solution Being the Difficult Person Appreciative Inquiry Part Summary

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Price: $295

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Handling Difficult People and Situations

Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information

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Handling Difficult People and Situations

**Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information**

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