Implementing Cisco Unified Communications IP Telephony Part 1

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Description

Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v7.0/v6.0 prepares you for installing and configuring a Cisco Unified Communications Manager solution in a single site. This course primarily focuses on Cisco Unified CallManager, the call routing and signaling component for the Cisco Unified Communications solution.

CIPT1 v7.0/v6.0 includes lab activities in which you will perform post-installation tasks, configure Cisco Unified Communications Manager and Catalyst switches, implement Media Gateway Control Protocol (MGCP) gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP), voice-mail integration, Cisco Unified Video Advantage and numerous user telephone features.

NOTE: If you have Cisco Unified CallManager Release 6, while this class was developed for v7.0, the class contains the same content as CIPT1 v6.0, plus additional content related to v7.0.

Objectives

 

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade
  • Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management
  • Configure Cisco Unified Communications Manager to support on-cluster calling in a single-site deployment
  • Implement a dial plan in Cisco Unified Communications Manager to make internal calls and place calls within the public switched telephone network (PSTN)
  • Configure Cisco Unified Communications Manager media resources, features, and voice-mail integration
  • Configure Cisco Unified Video Advantage

 

 

 

 

 

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, to include LANs, WANs, and IP switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Fundamental knowledge of converged voice and data networks
  • Working knowledge of the MGCP and its implementation on Cisco IOS gateways

Who Should Attend

The primary audience for this course is as follows:

  • Network designer
  • Network administrator
  • Network engineer
  • Network manager
  • Systems engineer

Outline

Module 1 – Introduction to Cisco Unified Communications Manager

  • Understanding Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Signaling and Media Paths
    • Cisco Unified Communications Manager Hardware, Software and Clustering
    • Cisco Unified Communications Manager Operating System
    • Cisco Unified Communications Manager Database features and replication
    • Cisco Unified Communications Manager Licensing model
    • Cisco Unified Communications Manager Workspace Licensing
  • Understanding CUCM Deployment and Redundancy Options
    • Single-site Deployment

 

 

 

 

    • Multisite Deployment with Centralized Call Processing
    • Multisite Deployment with Distributed Call Processing
    • Multisite Deployment with Clustering over the WAN
    • Cisco Unified Communications Manager Redundancy (2:1 and 1:1)
  • Installing and Upgrading Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Basic Installation
    • Cisco Unified Communications Manager Upgrade during installation
    • Cisco Unified Communications Manager Windows upgrade
      • Cisco DMA
    • Cisco Unified Communications Manager upgrade process

Module 2 – Administration of Cisco Unified Communications Manager

  • Understanding Cisco Unified Communications Manager Administration Options
    • Cisco Unified Communications Manager Administration and User Interfaces
    • Cisco Unified Communications Manager User Web interface
    • Cisco Unified Communications Manager OS Administration and CLI
    • Cisco Unified Communications Manager Serviceability
  • Managing Services and Initial Configuration of Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Initial Configuration
    • Cisco Unified Communications Manager Network Configuration Options
    • Cisco Unified Communications Manager NTP and DHCP Considerations
    • DNS Reliance of IP Phones
    • Cisco Unified Communications Manager Network and Feature Services
    • Cisco Unified Communications Manager Enterprise Parameters
    • Cisco Unified Communications Manager Service Parameters
    • Cisco Unified Communications Manager Serviceability
  • Managing User Accounts in Cisco Unified Communications Manager
    • Cisco Unified Communications Manager User Accounts
      • End user vs. Application users

 

 

 

 

      • Managing privileges with Roles and User Groups
      • LDAP integration
    • Managing user accounts using the Administration GUI
    • Cisco Unified Communications Manager Bulk Administration Tool (BAT)
    • Using LDAP for user provisioning
      • Integration Microsoft Active Directory
      • LDAP Synchronization
      • LDAP Authentication

Module 3 – Single-Site On-Net Calling

  • Understanding Endpoints in Cisco Unified Communication Manager
    • Cisco Unified Communications Manager Endpoints and Feature Support
      • Cisco IP Phones
    • Cisco IP Phone Boot Sequence
    • H.323 Endpoint support
    • SIP third-party phone support
  • Configuring Cisco Catalyst Switches for Endpoints
    • Cisco LAN Switch Essentials
      • Switch features
      • Catalyst family of switches
    • Providing power to phones
    • Configuring Cisco LAN Switches
    • Voice VLAN support
      • Voice VLAN Support
      • Single VLAN Access port
      • Multi-VLAN Access port
      • Trunk ports
    • Configuring and limiting VLANs on switchports
  • Implementing and Hardening IP Phones

 

 xamining Endpoint configuration tools and elements

      • Phone NTP Reference
      • Date/Time Group
      • Device Pools
      • Cisco Unified CM Group
      • Regions and Locations
      • Phone Security Profile
      • Phone Button Template
      • Softkey Template
      • SIP Profiles
    • Configuring Autoregistration
    • BAT and Auto-Register Phone Tool
    • Configuring IP Phones
    • Hardening Cisco IP Phones

Module 4 – Single-Site Off-Net Calling

  • Implementing MGCP Gateways in Cisco Unified Communication Manager
    • MGCP Gateways
      • Configuration, features and design
      • PRI Backhaul
      • MGCP and SCCP Integration
  • Configuring Cisco Unified Communication Manager Call Routing Components
    • Endpoint addressing
    • Call Routing
      • Call Routing Logic
      • Digit Analysis – SCCP and SIP
        • SIP Dial rules
        • KPML
      • Closest match routing
      • Interdigit timeout

 

 

 

 

    • Path Selection
      • Route Groups
      • Route Lists
      • Route Patterns
      • Digit Manipulation
    • Special Call Routing Features
      • Route Filters
      • Wildcards
      • Urgent Priority
      • Call Classification
  • Implementing Cisco Unified Communication Manager Digit Manipulation
    • Digit Manipulation Flow and configuration
    • Digit Prefix and Stripping
      • Understanding DDI
    • Transformation Masks
      • Called Party Transformations
      • Calling Party Transformations
    • Translation Patterns
    • Configuring Significant Digits
    • Call Routing
  • Implementing Calling Privileges in Cisco Unified Communication Manager
    • Calling Privileges Fundamentals
      • Calling Search Spaces
      • Partitions
    • Configuring Partitions and Calling Search Spaces
    • Time Schedules and Time Periods
    • Understanding CMC and FAC
    • Calling Privilege Applications

 

 

 

 

      • 911 Applications
      • Time of day-based carrier selection
      • PLAR
    • Implementing CoS
      • Traditional Approach
      • Line/Device Approach
  • Implementing Call Coverage in Cisco Unified Communication Manager
    • Call Coverage Features
      • Call Forwarding
      • Shared Lines
      • Call Pickup
    • Hunt Groups
      • Call Hunt Group Components
        • Hunting Operation
        • Hunt Pilots
        • Hunt Lists
        • Line Groups
      • Distribution Algorithms
      • Call Hunt Flow
      • Call Hunting Configuration and examples

Module 5 – Implementation of Media Resources, Features and Appllcations

  • Implementing Media Resources
    • Understanding Media Resources
      • Conference Bridges
        • AdHoc
        • Meet-me
      • Transcoders
      • MTP
      • Annunciator

 

 

 

 

      • Music on Hold
    • Conference Bridges
      • Software
      • Hardware
      • DSP resources
    • Music on Hold
      • Configuration and implementation
        • Unicast
        • Multicast
    • Annunciator
      • Features and Capacities
    • Media Resource Access Control
      • Media Resource Groups
      • Media Resource Group Lists
  • Configuring Cisco Unified Communications Manager User Features
    • User Features
      • Call Park
      • Directed Call Park
      • DND
      • Intercom
      • CallBack
      • Barge and Privacy
      • IP Phone Services
  • Configuring Cisco Unified Presence-Enabled Speed Dials and Lists
    • User Cisco Unified Presence Essentials
      • Configuring presence-enabled speed dials and call lists
    • Presence Policies
      • Subscribe CSS and Partitions

 

 

 

 

      • Presence Groups
    • Presence Policy Configuration
  • Integrating Cisco Unified Communications Manager with Voice-Mail Systems
    • Voice-Mail Integration Essentials
      • Outside call flow
      • Subscriber call flow
    • Voice-Mail Integration Configuration in Cisco Unified Communications Manager
    • Voice-Mail Integration Configuration in Unity 7.0
    • Cisco Unity Subscriber Configuration
  • Implementing Cisco Unified Video Advantage
    • Cisco Unified Video Advantage Overview
    • Cisco Unified Video Advantage Communication Flows
    • Cisco Unified Video Advantage Configuration
    • Cisco Unified Video Advantage Installation and hardware requirements
    • Cisco Unified Video Advantage Verification

Lab Outline

  • Lab 2-1: Exploring Cisco Unified Communications Manager Administration
  • Lab 2-2: Configuring Cisco Unified Communications Manager Initial Settings
  • Lab 2-3: Managing User Accounts in Cisco Unified Communications Manager
  • Lab 3-1: Configuring Voice VLANs
  • Lab 3-2: Implementing IP Phones
  • Lab 3-3: Hardening IP Phones
  • Lab 4-1: Implementing MGCP Gateways
  • Lab 4-2: Configuring Cisco Unified Communications Manager Call Routing Components
  • Lab 4-3: Implementing Digit Manipulation
  • Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager
  • Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager

 

  • Lab 5-1: Implementing Media Resources
  • Lab 5-2: Configuring Cisco Unified Communications Manger User Features
  • Lab 5-3: Configuring Presence-Enabled Speed Dials and Lists
  • Lab 5-4: Integrating Cisco Unified Communications Manager to Voice-Mail Systems
  • Lab 5-5: Enabling Cisco Unified Video Advantage

 

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