Description

Administering Cisco Unified Communications Manager v7.0 (ACUCM 7.0) course focuses on the basic administration of the Cisco Communications Manager v7.0 product and the devices that register to the Cisco Communications Manager. The course is 40% hands-on laboratory exercises that challenge the student to configure IP Phones, voice gateways, media resources such as Music on Hold, conference and transcoders as well as Call Admission Control.

If AUM or AUC is offered the same week, at the same location as the ACUCM class, you can attend both ACUCM and AUM or AUC for $3,495.00, giving you a $1,195.00 discount off the regular pricing for the individual classes.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

Given the components of a Cisco Unified Communications solution, identify and describe the UC architecture, hardware, and software.

Given an installed Cisco Communications Manager server, access the online administration guide to perform Moves, Adds, and Changes to IP phones, voice gateways, and Call Admission Control components of a Unified Communications solution.

Given an installed Cisco Communications Manager server, access the online administration guide to configure Music on Hold, conference resources, media termination points, and transcoders then allocate these resources to devices as needed.

Given the components of a Unified Communications solution, provide level one support to IP Phone users.

Prerequisites

The knowledge and skills a learner must have before attending this course include basic networking and telephony knowledge.

Who Should Attend

The target audience for this course combination would be first and second level customer support personnel. The course will teach basic function and programming for Cisco Communications Manager 7.0. This course is equally beneficial to personnel with either data or voice backgrounds.

Course Outline

Module 1 – Introduction to IP Telephony

• Exploring IP Telephony
  • Traditional Voice vs. IP Telephony
  • CUCM Platform Requirements
  • Clustering Overview
  • Intra-Cluster Communications
  • Cisco Unified CM Clusters
  • Clustering Options

• Describing the CUCM Deployment Models
  • Deployment Models
    • Overview
    • Single-site Deployment
    • Centralized Call Processing Deployment
    • Distributed Call Processing Deployment
    • Business Edition
    • Distributed Single Cluster Deployment
    • Hybrid Call Processing Deployment
    •  

Module 2 – Defining the CUCM Basic Configuration

• Logging into Cisco Unified Communication Manager
  • Logging In to CUCM Administration and Serviceability
  • Logging in CUCM OS Administration and Disaster Recovery System
  • Navigation Menu
  • Command Line Interface
• Performing the CUCM Server Configuration
  • Server Configuration - Eliminating Reliance on DNS
  • Configuring Enterprise Parameters
• Describing Multi-Level Administration
  • Step to Configuring Multi-Level Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups
• Configuring the Disaster Recovery System – Backup and Restore Procedures
  • DRS - Backup Procedures
  • DRS - Restore Procedures – Restore Wizard

Module 3 – Preparing for Phone Registration

• Configuring CUCM System Parameters
  • System Parameters
    • Unified CM Configuration
    • Unified CM Group Configuration
    • Phone NTP Configuration
    • Date/Time Group
    • Codecs and Regions
    • Location Configuration
    • Device Pool Configuration
    • DHCP Server Configuration
    • Clusterwide Parameters
      • Enterprise Parameters
      • Service Parameters
    • Licensing
• Supporting Cisco IP Phones
  • Cisco IP Phone Models
  • CUCM Phone Support
    • SCCP
    • SIP
  • Phone Button Templates
  • Softkey Templates
• Exploring Phone Registration and IP Phone Communications
  • Cisco IP Phone Registration
    • Manual Registration
    • Auto-Registration
  • Phone Configuration
  • CUCM to Cisco IP Phone Communications

Module 4 – Configuring a Basic Route Plan

• Exploring Gateways
  • Cisco Access Gateways
  • Gateway Protocols
    • SGCP
    • MGCP
    • H.323
  • Core Gateway Requirements
  • Network Modules
• Creating a Route Plan
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
  • Call Routing Configuration

Module 5 - Discovering Route Filters and Digit Manipulation

• Configuring Route Filters and Translation Patterns
  • The 9.@ Pattern
  • Route Filters
  • Translation Patterns
• Explaining Digit Manipulation
  • Discard Digit Instruction
  • Transformation Masks
  • Route Plan Report

Module 6 - Exploring Class of Control

• Explaining Class of Control
  • Overview of Class of Control
  • Partitions
  • Calling Search Space
  • PLAR Application
• Configuring Advanced Class of Control Features
  • Call Restriction
    • Class of User
    • Geographic Location
  • Time of Day Routing

Module 7 - Explaining Call Admission Control (CAC) and Survivable Remote Site

Telephony (SRST)

• Understanding Call Admission Control
  • Overview and Need for Call Admission Control
  • Call Admission Control in a Centralized Deployment
  • Deploying Automated Alternate Routing (AAR)
  • Call Admission Control in a Distributed Deployment
  • Bandwidth Considerations in Call Admission Control
• Explaining Survivable Remote Site Telephony (SRST)
  • Overview of SRST
  • SRST Failover
  • SRST Configuration

Module 8 - Understanding Media Resources

• Explaining Media Resources
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Point (MTP)
  • Transcoder
  • Music on Hold
  • Annunciator
• Exploring Media Resource Management
  • Overview of Media Resource Group Management
  • Media Resource Management
  • Configuring Media Resource Groups
  • Configuring Media Resource Group Lists

Module 9 - Describing CUCM Features

• Understanding Basic CUCM Features
  • Call Park
  • Call Pickup
  • Callback
  • Shared Lines with Barge and Privacy
• Exploring Hunt Groups
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
• Describing Phone Services
  • Cisco IP Phone Services
  • IP Phone Service Configuration

Module 10 - Exploring Moves, Adds, Changes and Administration

• Understanding Phone Moves, Adds and Changes
  • Phone and Directory Number Options
  • Copy with Lines
• Describing User Configuration
  • Adding a User
  • Associate Devices to a User
  • User Group Configuration
  • User Web Pages
• Explaining the Bulk Administration Tool (BAT)
  • Overview of the Bulk Administration Tool (BAT)
  • Bulk Administration Tool (BAT) Procedures
  • Overview of the Auto-Register Phone Tool (formerly TAPS)

Lab Outline

Lab 2-1: Performing General Administration

Lab 2-2: Configuring Cisco Unified Communications Manager 7.0 Basic Settings

Lab 2-3: Backing Up and Restoring Cisco Unified Communications Manager 7.0

Lab 3-1: Configuring Cisco Unified Communications Manager to Support Cisco IP Phones

Lab 4-1: Configuring Basic Dial Plan Elements

Lab 5-1: Configuring Complex Dial Plan Elements

Lab 6-1: Implementing Calling Privileges and Restrictions

Lab 7-1: Configuring SRST

Lab 8-1: Configuring Media Resources

Lab 9-1: Configuring User Features

Lab 9-2: Configuring Hunt Groups and Call Coverage

Lab 10-1: Create/Associate Users

Lab 10-2: Using the Cisco Unified CallManager Bulk Administration Tool