Description:

 Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course. If ACUCM is offered the same week as AUC, at the same location, you can attend both classes for $3,495.00, giving you a $1,195.00 discount off the regular pricing for the individual classes.

 Objectives: 

Upon completing this course, the learner will be able to meet these overall objectives:

•Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system

•Describe the components that are required for user call processing by Cisco Unity Connection

•Implement the various features and options that are available to users in Cisco Unity Connection

•Use the various applications, tools, and reports that are available in Cisco Unity Connection

 Prerequisites:

The knowledge and skills that a learner must have before attending this course are as follows:

 •Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.

•Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks

•Basic understanding of Cisco Unified Communications Manager

 Who Should Attend: 

The primary audience for this course is as follows:  

•Administrator

•IT support personnel

•Helpdesk support staff

The secondary audience for this course is as follows:

•Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

   Course Outline

•Module 1: Introduction to Cisco Unity Connection

•Lesson 1: Overview of Cisco Unity Connection

◦Understanding Cisco Unity Connection

◦Cisco Unity Connection Integration

◦Active-Active, High-Availability Deployment

◦Digital Networking Deployment Model

•Lesson 2: Navigating Cisco Unity Connection

◦Accessing Cisco Unity Connection

◦Logging into Cisco Unity Connection Applications

◦Cisco Unified Serviceability and Cisco Unity Connection Serviceability

◦Cisco Unity Connection Administration

◦Port Configuration for Telephony Integration

◦General Configuration

•Lesson 3: Understanding Call Handlers, Users, and Call Flow

◦Call Processing

◦Default Call Handlers

◦Handlers—Function and Purpose

◦Default Call Handler Flow

◦Call Handler Configuration

◦Incoming Call Flows

◦Cisco Unity Connection Incoming Call Flow

◦Message Retrieval

◦Incoming Call Processing Components

◦Call Routing—Direct or Forwarded

◦Call Routing—Direct

◦Call Routing—Forwarded

◦Configuration of Users

◦Implementation of Call Routing

◦Implementation of Call Routing—Direct

◦Implementation of Call Routing—Forwarded

◦Directory Handlers

◦Directory Handlers Configuration

◦Interview Handlers

◦Interview Handlers Configuration

•Module 2: Configuration of Users and Contacts

•Lesson 1: Explaining Users and Contacts

◦Understanding Users

◦Preparing to Configuring Users

◦Configuring Authentication Rules

◦Configuring CoS

◦Configuring Schedules and Holidays

◦Configuring User Templates

◦Configuring Users

◦Understanding Contacts

◦Configuring Contacts

•Lesson 2: Managing Multiple Users

◦Configuring Multiple Users

◦Importing Users Using AXL

◦Importing Users Using LDAP

◦Importing Users Using BAT

◦Reviewing Users

•Module 3: Implementation of Features

•Lesson 1: Implementing the Dial Plan

◦Dial Plan Components

◦Dial Plan Configuration

•Lesson 2: Understanding User Features

◦Reviewing User Features

•Lesson 3: Accessing Voice Messaging and User Features

◦Accessing Voice Messaging

◦Phone View

◦Implementing Cisco Unity Connection VMO

◦Accessing Voice Messaging Using RSS Feeds

◦Implementing Secure Messaging

•Lesson 4: Managing Distribution Lists

◦Distribution Lists—System Distribution Lists

◦Distribution Lists—Private Distribution Lists

•Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

•Lesson 1: Designing an Audiotext Application

◦Audiotext Application Design

◦Audiotext Application Configuration

◦Greeting Administrator

◦Greeting Administrator Configuration

•Lesson 2: Using Cisco Unity Connection Tools and Reports

◦Using the Bulk Edit Feature

◦Using Task Management

◦Cisco Unity Connection Reports

•Lesson 3: Using the DRS

◦Disaster Recovery System

◦Configuring Backups

◦Performing Restore Operations

Lab Outline

•Lab 1-1: Verifying Connectivity and Call Flow

•Lab 1-2: Verifying and Configuring Call Handlers

•Lab 1-3: Working with Users and Extensions in Voice Mail

•Lab 2-1: Preparing to Configure Users and Contacts

•Lab 2-2: Managing Users and Contacts

•Lab 2-3: Managing Multiple Users

•Lab 3-1: Implementing the Dial Plan

•Lab 3-2: Understanding User Features

•Lab 3-3: Implementing Integrated Messaging and User Features

•Lab 4-1: Implementing an Audiotext Application

•Lab 4-2: Using Cisco Unity Connection Tools and Reports