Employee Performance

**Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information**

 

Description:        This course teaches students to develop the skills needed to address a difficult person according to their specific behavior. Students will discuss addressing difficult personalities, following the guidelines for managing difficult people to decrease the department's turnover rate and meeting the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members.

 

Days:                1

 

 

Unit 1: Managing difficult employees

·         Understanding difficult employees

·         Assessing and identifying difficult personality types

·         Dealing with difficult employees

·         Monitoring behavior

Unit 2: Communication

·         Effective communication

·         Communicating with difficult employees

Unit 3: Feedback

·         Giving and receiving feedback

·         Positive and constructive feedback

·         Monitoring performance

·         Communication styles

·         Difficult feedback sessions

Unit 4: Conflicts

·         Conflicts in the workplace

·         Conflicts and the organization

Unit 5: Resolving conflicts

·         Styles of conflict resolution

·         The process of conflict resolution

·         Resolving team conflicts

·         Communication and conflict resolution

Aug 17, 2010
Sep 20, 2010
Oct 07, 2010
Nov 17, 2010



Price: $295
Group Rate: $1,195
(Up to 12)