Employee Performance
**Please note that CompuWorks will only accept students registering through a company or organization. Please click here for more information**
Description: This course teaches students to develop the skills needed to address a difficult person according to their specific behavior. Students will discuss addressing difficult personalities, following the guidelines for managing difficult people to decrease the department's turnover rate and meeting the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members.
Days: 1
Unit 1: Managing difficult employees
· Understanding difficult employees
· Assessing and identifying difficult personality types
· Dealing with difficult employees
· Monitoring behavior
Unit 2: Communication
· Effective communication
· Communicating with difficult employees
Unit 3: Feedback
· Giving and receiving feedback
· Positive and constructive feedback
· Monitoring performance
· Communication styles
· Difficult feedback sessions
Unit 4: Conflicts
· Conflicts in the workplace
· Conflicts and the organization
Unit 5: Resolving conflicts
· Styles of conflict resolution
· The process of conflict resolution
· Resolving team conflicts
· Communication and conflict resolution
Group Rate:
(Up to 12)
