ITIL Training

 

Today's organizations are becoming ever more reliant on IT to meet and maintain business objectives. ITIL (the IT Infrastructure Library) provides guidance on how to effectively build, deploy, support, and improve services to enable your business.

 ITIL Training

ITIL systematic approach to managing IT services provides benefits such as:

  • Reduced Costs
  • Higher Productivity
  • Improved IT Service Delivery
  • Higher customer Satisfaction

 

The Service Lifecycle describes five key aspects of provisioning quality services for your business customers.

 

  • Service Strategy – How do we maximize the value of our organizational capabilities and resources to create as much value as we can for our organization and to enable the business to successfully meet its mission?
  • Service Design – How do we understand our customers’ specific needs and deploy the right level of service to enable them?
  • Service Transition – How do we coordinate moving new services and changes into the live production environment safely and manage the risks to existing services in place?
  • Service Operations – How do we support and maintain the services in the live environment to keep them available for the business, and how do we proactively manage and monitor services to ensure their health?
  • Continual Service Improvement – How do we drive improvements into our processes and services to improve our organization and the quality of service we deliver?

 

ITIL Training Programs

1) Orientation programs – Short 1-day overview programs to provide general awareness of ITIL processes and the service lifecycle. Included are traditional instructor-led and e-learning orientation programs, as well as simulation games.

 

2) Certification programs – All Certification programs begin with ITIL Foundations. From there, there are two tracks

 

Service Lifecycle track – Focus is on the different aspects of the Lifecycle

Service Capability track – Focus is on the different job role clusters across the Lifecycle

 

The Capstone course for ITIL Certification is Managing Across the Lifecycle; successful completion of the Capstone (and the underpinning Lifecycle or Capability courses) leads to the ITIL Expert certification

 

All programs are fully accredited and taught exclusively by senior ITIL Experts*.

ITIL Certification Track

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ITIL Certification   

 

Download ITIL Certification Track PDF

 

 

 

3) Workshop programs – We offer a series of tailored workshop programs for private customers looking to jumpstart their IT Service Management initiatives. These 2-4 day programs include:

  • How to Succeed with ITIL – a 2-day program for Executive Management looking to drive success through their organization
  • Process Implementation Workshops – generally aligned with the Service Capability clusters but with more emphasis on process implementation guidance, project setup and tool integration
  • And many more...

 

Please contact us for more information on the workshop programs; we tailor each one to your organization’s deployment needs.

 

 

 *All ITIL courses are presented on behalf of CompuWorks by ITSM Solutions LLC who is a CSME-Accredited Training Provider.